Refund & Returns Policy

Last updated: June 27, 2026

This policy explains when The Splay Lab issues refunds and replacements, how returns work, and how our guarantee works. Please read it carefully.

Our 60-Day Feel-the-Difference Guarantee

The Splay Lab is a training tool, not an overnight fix — and we want you to give it a fair, honest try. Use your set as directed, nearly every day, for 60 days. If your feet don't feel more awake, more comfortable, or steadier under you, contact us within 14 days after the 60-day mark and we'll make it right with a refund or replacement.

Two honest notes, because we'd rather under-promise than over-promise:

• This guarantee is about how your feet feel and function — not how they look. It covers comfort, strength, mobility, balance, and sensation. It does not cover changes in appearance. Visible changes, such as toe position or foot shape, happen slowly, vary a great deal from person to person, and may not change within 60 days — we never promise that they will.
• The guarantee is for people who genuinely used the set as directed. Foot training works through consistency, so this guarantee rewards consistent use. When you reach out, we'll simply ask what you tried and how often. We read every message personally and approve fairly.

To make a claim, email hello@thesplaylab.com with your order number and a short note on how you used the set. That's it.

How returns work

If you'd like to return an item, returns are arranged through our support team — email hello@thesplaylab.com with your order number to start. Return shipping is the customer's responsibility and typically costs around $6–$9, depending on your location. Once your return is approved, we'll send simple instructions. In some cases we may resolve your request another way; we handle each one personally and fairly.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, that's on us. Contact us within 14 days of delivery at hello@thesplaylab.com with your order number and photos, and we'll arrange a replacement or a full refund at no cost to you — you won't be asked to pay return shipping for a problem we caused.

A few reasonable limits

So we can keep offering a fair, generous guarantee:

• Guarantee refunds apply to your first order of a given set (so you can try it risk-free); repeat or bulk purchases of the same item may be handled case by case.
• Claims are limited to a reasonable household quantity (generally one guarantee claim per household) and may be declined where we see evidence of abuse.
• We reserve the right to verify order and usage details before approving a claim.

How refunds are issued

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear after approval, depending on your bank or card issuer.

Order changes and cancellations

If you need to change or cancel an order, contact us at hello@thesplaylab.com as soon as possible. We'll do our best to help, but once an order has entered fulfilment or shipped we may not be able to change it. Orders that have already shipped are handled under the sections above.

Questions

We're happy to help. Email hello@thesplaylab.com and we'll respond within 1–2 business days.

The Splay Lab · hello@thesplaylab.com · Odengatan 2, Borås, Sweden