Shipping Policy

Last updated: June 27, 2026

Thank you for shopping with The Splay Lab. This policy explains how and when we ship your order.

Where we ship

We currently ship to addresses within the United States only. We do not ship internationally at this time.

Order processing

Orders are processed and dispatched within 1–2 business days of being placed. Orders are not processed or shipped on weekends or US public holidays.

Delivery times

Once dispatched, orders typically arrive within 5–8 business days, depending on your location.

Delivery estimates are not guaranteed. Once a package leaves our facility it is in the hands of the carrier, and we cannot control delays caused by weather, carrier backlogs, or other events outside our control.

Shipping rates

• Orders of $89 or more: Free shipping.
• Orders under $89: A flat shipping rate of $6 applies.

Final shipping costs are always shown at checkout before you pay.

Order tracking

When your order ships, we'll email you a tracking number. Please allow up to 24 hours for tracking information to update.

Lost, stolen, or damaged packages

If your tracking shows delivered but you can't locate your package, please first check with members of your household and neighbours, and allow 1–2 days, as carriers sometimes mark packages early.

If your package is lost in transit or arrives damaged, contact us at hello@thesplaylab.com within 14 days of the expected or actual delivery date with your order number and, for damage, photos. We'll work with you to make it right — see our Refund & Returns Policy.

Incorrect shipping addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange re-shipment, which may incur an additional shipping charge.

Questions

Email us at hello@thesplaylab.com and we'll respond within 1–2 business days.