Subscription & Cancellation Policy

Last updated: June 27, 2026

Note: The Splay Lab does not currently offer subscriptions, pre-orders, or try-before-you-buy. This policy is kept on file so it's ready if we introduce these options in the future. If we do, it will apply to those purchases.

Subscriptions

If you purchase a subscription, you receive recurring deliveries based on the frequency you choose at checkout. Your payment details are stored securely, and you are charged for each delivery unless you choose to pay in advance.

Subscriptions renew automatically at the end of each subscription period. If you don't want to renew, you can cancel at any time. You can also pause, skip, or change the frequency of your deliveries whenever you like.

To manage a subscription, use the link in your order confirmation emails, or email us at hello@thesplaylab.com and we'll help. Changes and cancellations take effect for any order that has not yet been processed or billed; once an order has been charged and entered fulfilment, it ships under our Shipping Policy, and any quality or satisfaction issue is covered by our Refund & Returns Policy.

Pre-orders

When you buy something on pre-order, you're purchasing a product that isn't yet in stock. At checkout we may not charge anything, or only a partial amount, and we save your payment method to charge the full or remaining amount later, after fulfilment. You can cancel a partially paid pre-order that hasn't yet been fulfilled. If the order has been fulfilled, you can't cancel it, but you can request a refund under our Refund & Returns Policy.

Try before you buy

When you purchase a try-before-you-buy item, we authorise your payment method before fulfilment. You get a set period to decide whether to keep the item. Once that period passes and you haven't returned it, we charge the full amount.

Questions

Email us at hello@thesplaylab.com and we'll respond within 1–2 business days.